Betti Casino Contact

Contact Channels at Betti Casino

We keep support simple at Betti: two direct channels cover every query about your account, deposits or verification, and our support team can also step in for the account situations listed below.

• Live chat - the fastest way to reach us, suited to immediate questions about deposits, withdrawals or bonus terms.
• Email - for written enquiries, document uploads or anything that needs a paper trail, including follow-ups tied to the verification process.
• Data protection officer - reached through the same support email, marked with the subject line "DPO", for any GDPR-related request.
• Shared computer notice - if more than one person plays from the same device, we ask you to contact support first, since Betti allows one account per name, per household and per IP address.
• Account access - for login problems or password recovery, our account login page sits alongside support for faster resolution.

Contacting the Operator Behind Betti

Betti Casino is operated by Sefiarray B.V., registered in Willemstad, Curaçao at Fransche Bloemweg 4 under registration number 155219, and licensed under Curaçao licence OGL/2024/842/0350. All communication with us, including our terms and support replies, is conducted in English, and the relationship is governed by the laws of Curaçao.

Sefiarray B.V. also runs other brands, but every account, limit and self-exclusion is handled per brand, so a message sent through Betti's own live chat or email is the correct route for anything tied to this account - support for a sister site will not carry over, and using the wrong brand's desk only delays a reply.

Escalating an Unresolved Complaint

If a dispute is not settled through our live chat or email, it can be taken to Curaçao eGaming, and any legal matter falls under the exclusive jurisdiction of the Curaçao courts. This two-step path - our own support first, then Curaçao eGaming - applies to complaints about payments, bonus terms or account decisions our team cannot resolve directly.

Operator Details for Correspondence

Formal correspondence about Betti Casino should be addressed to the licensed entity behind the brand rather than the trading name alone, since any written complaint or licensing check needs the operator's registered details rather than just "Betti". These are the exact details on file:

Keeping these details to hand speeds up any written complaint, since they identify the exact licensed entity rather than just the Betti brand name.

When to Contact Us Directly

Certain situations call for a direct message rather than self-service. If your account shows no activity for 12 months, it becomes inactive and a €10 monthly fee applies until the balance reaches zero - contacting us promptly can clarify the balance before fees build up. Verification is triggered once deposits or withdrawals reach €2,000 within a rolling 180 days, and our support team can confirm which documents are needed before that point, covering ID, a utility bill no older than three months and, where asked, proof of your payment method.

Responsible gambling requests also go through support. A Time Out of one day, one week or one month can be set directly in the account, but it cannot be reversed once active, and any longer self-exclusion must be requested by email rather than through the site itself, with a minimum of 24 hours applying if no period is stated. Limit decreases apply immediately, while increases or removals need a 24-hour cool-down before they take effect.

For anything involving withdrawal limits of €2,000 a day, €6,000 a week or €15,000 a month, or the banking methods available, our banking page lists processing times that support can also confirm by email or live chat.